Welcome to Vape Valley Australia. These Terms & Conditions govern your use of our website and any purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.
- About Vape Valley Australia
Vape Valley Australia operates an online retail and wholesale store supplying vaping products, accessories and related products.
These Terms apply to all visitors, customers and purchasers using our website.
- Age Requirement
Our products are intended only for adults who are legally permitted to purchase and possess them.
You must be 18 years or older to purchase products through our website. By placing an order, you confirm that:
- You are at least 18 years old.
- You are legally permitted to purchase the products in your location.
- All information you provide is accurate and complete.
- You will not purchase products on behalf of a person who is underage.
We reserve the right to request proof of age or identity before processing an order.
- Compliance With Australian Law
Customers are responsible for ensuring that any product they purchase, possess or use is lawful in their state or territory.
Vape Valley Australia does not encourage or permit the unlawful use, resale, possession or distribution of any product.
Where Australian federal, state or territory laws impose restrictions on the sale, possession, supply, importation or use of vaping products, those laws take precedence over these Terms.
We reserve the right to refuse or cancel an order where we reasonably believe that fulfilling the order may breach applicable laws or regulations.
- Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and pricing displayed on our website are accurate.
However:
- Product packaging, colours and designs may vary from images shown online.
- Manufacturers may change product specifications without notice.
- Availability may change without notice.
- We cannot guarantee that every product description is completely error-free.
If a significant product or pricing error occurs, we may contact you before processing your order or cancel the affected order and issue an appropriate refund.
- Pricing
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
We reserve the right to change prices at any time. Price changes will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.
Shipping and other applicable charges will be displayed during checkout where applicable.
- Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right to:
- Accept or decline an order.
- Cancel an order where a product is unavailable.
- Cancel an order where incorrect pricing or product information has been displayed.
- Request additional information before processing an order.
- Refuse an order where fulfilling it may violate applicable law.
- Limit quantities purchased where reasonably necessary.
Once an order has been accepted and payment has been successfully received, we will generally process it for dispatch.
- Payment
Payment must be completed using the payment methods made available at checkout.
You agree that all payment information supplied by you is accurate and that you are authorised to use the selected payment method.
Orders may be delayed or cancelled where payment cannot be verified or is reversed, declined or suspected to be unauthorised.
- Shipping and Delivery
We aim to dispatch orders within the timeframe stated on our website or communicated to you.
Delivery times are estimates only and may be affected by:
- Courier or postal delays.
- Public holidays.
- Incorrect or incomplete delivery information.
- Weather or other events outside our reasonable control.
- Regulatory or legal requirements.
- Delivery network disruptions.
Once an order has been handed to the delivery provider, delays caused by the carrier are outside our direct control.
Customers are responsible for providing a correct and complete delivery address.
- Tracking
Where available, tracking information will be provided after dispatch.
Tracking information may take some time to become active after an order has been lodged with the carrier.
Customers should use the tracking information provided to monitor delivery progress.
- Delivery Issues
If an order does not arrive within a reasonable period, please contact our customer service team so that we can assist with investigating the shipment.
If an item is confirmed as lost or damaged in transit, we will assess the matter in accordance with applicable Australian consumer law and the relevant carrier’s procedures.
- Returns and Refunds
We comply with applicable Australian consumer protection laws, including the Australian Consumer Law (ACL).
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
Where a product is faulty, damaged, defective or otherwise covered by a consumer guarantee, please contact us as soon as reasonably possible with your order details and information about the issue.
We may request photographs or other reasonable information to assess a claim.
Change-of-mind returns are subject to our applicable returns policy and any restrictions imposed by law.
- Faulty or Damaged Products
If you receive an item that appears damaged or defective, contact us before attempting repairs or modifications.
Depending on the circumstances, we may offer a replacement, repair, refund or another remedy required under applicable law.
Products that have been modified, misused or damaged through improper use may not qualify for a remedy where the issue was caused by the customer’s actions.
- Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will attempt to accommodate cancellation requests before dispatch. However, an order that has already been dispatched may not be able to be cancelled and may instead need to be handled under our applicable returns policy and Australian consumer law.
- Customer Responsibilities
You agree to:
- Provide accurate personal and delivery information.
- Use products only in accordance with applicable laws and manufacturer instructions.
- Not use products in a manner that is unlawful or unsafe.
- Not attempt to circumvent age-verification or other legal requirements.
- Not use our website for fraudulent or unlawful purposes.
- Website Use
You must not:
- Use our website for unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with website security or functionality.
- Copy or reproduce website content without permission.
- Introduce malicious software or harmful code.
- Use automated systems to interfere with the website without our permission.
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached.
- Intellectual Property
Unless otherwise stated, the content of the Vape Valley Australia website, including text, logos, graphics, product descriptions, images and other materials, is owned by or licensed to Vape Valley Australia.
You may use website content for personal and legitimate purchasing purposes only. You must not reproduce, modify, distribute or commercially exploit our content without prior written permission.
- Third-Party Services
Our website may contain links to or rely on third-party services, including payment providers, delivery providers and other service providers.
We are not responsible for the content, availability, policies or independent actions of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
- Website Availability
We aim to keep our website available and functioning properly but do not guarantee that the website will always be uninterrupted, secure or error-free.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, upgrades, security reasons or other operational purposes.
- Limitation of Liability
To the maximum extent permitted by law, Vape Valley Australia is not responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Australian law.
Where the Australian Consumer Law applies, your statutory rights and remedies remain unaffected.
- Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may need to be collected and used for purposes including processing orders, arranging delivery, providing customer support, preventing fraud and complying with legal obligations.
- Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be posted on our website with a revised “Last updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.
- Governing Law
These Terms & Conditions are governed by the laws applicable in Australia.
Any dispute will be dealt with in accordance with applicable Australian law and the jurisdiction of the relevant courts and tribunals.
- Contact Us
If you have questions about these Terms & Conditions, an order, delivery or a product, please contact Vape Valley Australia through the customer-service contact methods provided on our website.
Vape Valley Australia